How did your interpretation of the message change from one modality to the next?
The message between Jane and Mark sounded very straight forward to me and to me it meant business. One of the most robust findings in the sociological literature is the positive effect of communication and trust which is established through building rapport. Even if the tone is straight forward, to get something done a positive tone is where you want to begin. The modality of the email was straight forward and could have been interpreted as rude or unemotional to the receiver. This is not a morale builder when you reviewed and email with as little positive influence as this one did. Compared to the voicemail modality, it was much friendlier with the tone of her voice that could be received much better. Jane’s sincerity was more palpable and believable, bur she is also putting a little more pressure on Mark do to the time constraints but this just shows urgency not rudeness. The face-to-face modality was my personal favorite form of communication because body language and voice tones can be considered at the same time giving the receiver more to work with when interpreting the intentions of the speaker. Even though Jane is visibly frustrated she is showing it is not exactly at Mark, but at the situation itself in my opinion.
What factors influenced how you perceived the message?
To decipher the differences in communication I used my perception of what the point of the communication was. What emotions were trying to be communicated with each modality? I assume that Jane was trying to say the same thing, but you can tell through having more than just words typed on a computer screen will give you more information and a window into what is really trying it be said. Writing is not always clear and we do our best to give more emotion in our writing but in business it is hard to put your point your there without sounding rude. Face to face is still the best form of communication being able to see all the verbal and physical cues.
Which form of communication best conveyed the true meaning and intent of the message?
The face-to-face modality was and is my number one choice and I believe it conveyed the true meaning of the message when I was able to hear and see the sender.
What are the implications of what you learned from this exercise for communicating effectively with members of a project team?
When sending communications you must establish where you are coming from and what you are trying to accomplish. When sending an email it must be generic and only display instructions and establish that. To state urgency you must do that through emotion and that cannot be displayed as well through writing unless you’re a novelist and a good one at that. I feel through a phone call this can be accomplished, but then you can see someone it is the best way so that nothing is left unsaid or not understood because you can see and hear the person’s emotion.
Thank you for Reading!